about
About Us:
Dabbwala has proven to be a phenomenal foodie platform, providing a convenient way for people to order from their restaurants from the comfort of their house. The platform is even capable of giving insightful for the restaurant to help route their business to exponential growth. The platform is ideal for both food lovers and restaurant owners. User can also view pictures and menus for restaurants that do not have a website of their own.
SEARCH BY CUISINE, RESTAURANT NAME OR MENU ITEM. WE'LL FILTER YOUR RESULTS ACCORDINGLY. WHEN YOU FIND WHAT YOU'RE LOOKING FOR, YOU CAN THEN PLACE YOUR ORDER ONLINE OR BY PHONE, FREE OF CHARGE. HO, AND WE ALSO GIVE YOU ACCESS TO COUPONS, SPECIAL DEALS AND 24/7 CUSTOMER CARE TEAM THAT TRACKS EACH ORDER AND MAKES SURE YOU GET EXACTLY WHAT YOU WANTED
Please refer Help & FAQ for more details
Personal Information We Collect:
We collects several types of information regarding our Guest User and Register Users: We collects personally identifiable information from our users. The personal information collected by us mainly consists of Contact Details (i.e. Email Address, Contact Number), Personal Details (i.e. User Name), Billing Details (i.e. Physical Billing address, Payment Method, Transaction Details), User Preferences (i.e. Preferences of order method, Time-zone, Language), User Comments (i.e. Feedback, Complain). We collect information so that you can place order, request information and support and make product suggestions.
Our website and mobile application use forms to collects information. We receive and store your information you enter on our website or mobile applications, five us any other way like email, telephone or other communications with our customer service team. If you contact us for support, we will keep an internal records for that also.
How We Use the Information We Collects:
Information will be used to process your order and to manage your account. We will use your information to contact you in response of your suggestion or query, regarding the functionality changes to our products, any special offers which will be suitable to you and changes in Privacy Policy.
We used to communicate with you through emails, messages or call. We use emails to confirm orders placed by you or to send information requested by you. We are also providing email links to contact us directly. We are eager to reply you for your message. The information which you have send to us may be reviewed, discarded or used. These information may be used to improve our Website, Application, Product and Services.
To process your order we may send your information to credit reference and fraud prevention agencies.
How we use the background location in Rider Partner Application:
Partner Rider Application collects location data to enable rider location tracking for client to track their food parcel delivery. Even when the application is closed and / or not in used, we do not use location for marketing purpose and / or any third party tracking. Refer youtube video for walthrough review
Cookies:
A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. Cookies can also help customize the site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. We are not storing any cookies to browser by code, its browsers feature to store cookies by clicking on save password.
Security:
We believe the security of your information is a serious issue and we are committed to protecting the information we receive from you. We take precautions to protect your information. We use security measures to protect against the loss, misuse or alteration of the information under our control. When you submit sensitive information via website or application, your information is protected both online and offline. Whenever you enter sensitive information on our forms, the information is encrypted using MD5 and transmitted to us in a secure way. While we use encryption to protect your sensitive information transmitted online, we also protect your information offline. The computers/servers in which we store personally identifiable information are kept in a secure environment. We will retain personal information only as long as our business needs require. We will then destroy or render unreadable any such information upon disposal. However, we do not guarantee that unauthorized access will never occur. Users who have registered to the site agree to keep their password in strict confidence and not disclose such password to any third party.
Sharing Information with Third Party:
We may share information about you to third parties to provide various services on our behalf to fulfil your request (i.e. to ship your order, to process credit card payments, serving advertisements, conducting surveys, Customer relationship managements, performing analysis of our service). We will only share information about you that is necessary for third party to provide the requested service. These third parties are prohibited from retaining, sharing, storing or using your personally identifiable information for any other purpose. This policy does not apply to information that you provide to any third party such as restaurants at which you make reservation and/or pay through our services and social network that you use in connection with our services.
Using Instagram
"Dabbawala Partner" app is available to all restaurants owner. Restaurant owner can use this app to manage restaurant details, manage orders, setting up all menus, handling payment, delivery method and so many other features.
We provide feature of Restaurant Photos where restaurant owner can upload photo for their menu,food and ambience.
We are using Instagram API to allow restaurant owner to login into his Instagram account and upload his Instagram photos for menu,food and ambience photos.
Information collection and Use
We collect and use your information to provide feature of uploading photos using
Instagram account. We do not disclose your private information to any third party
apps.
Changes in Privacy Policy:
We reserve all rights to modify this Privacy Policy at any time according to our need. Our Privacy Policy may changes from time to time and all updates will be posted on this Website. Our Privacy Policy may be change according to changes in law, our features and services, advances in technology. Please visit our Privacy Policy page with periods of time for update in Privacy Policy. Please review our Privacy Policy carefully. Our continued use of the Services following the posting of changes to Privacy Policy will constitute your consent and acceptance of those changes.
Returns :
As such all orders and services purchases through Dabbawala cannot be returned except for restaurant flaws
Cancellation of Order :
Dabbawala reserves the exclusive right to refuse or cancel any transaction/order for restaurants and services that are listed at an incorrect price or are not available. This is enforceable irrespective of order confirmation or payment confirmation. In such events if the payment has been processed by Dabbawala the amount will be refunded via the same mode of original payment and user will be notified of the same with a reasonable mode of communication. After placing an order Dabbawala will not entertain any user request for order cancellations
Delivery :
The title and the risk of the orders shall pass onto you upon Dabbawala Partner (via our delivery personal) delivering the orders to you and you accepting the orders. Every care shall be taken to deliver the orders to the intended recipient. But Dabbawala shall not be held responsible for any wrong delivery of the order based on the address given by the User or if any person imposes to be the actual recipient and takes delivery of orders. Dabbawala will only process the order after the payment has been processed in case of ‘Online Payment’ or ‘Dabbawala Prepaid Account’. Dabbawala will try to deliver the order (via our delivery personal) as per the order submitted by the user, but it fully reserves a right to deliver a similar or alternate order for reasons beyond its control and any such action shall not be deemed as bad-delivery. The user does not have the right to refuse the order at the time of receipt of the ordered items and shall duly make the payment in case of ‘Cash on Delivery’ or ‘Card on Delivery’ payments options
Cancellation & Refund Policy :
SORRY… we generally DO NOT entertain any Order Cancellations – because once the order is placed on the Restaurant – the Restaurants generally DO NOT entertain cancellation of orders. However, in case you request us for an Order Cancellation prior to the order being placed on the Restaurant – then the cancellation of the order is up to the discretion of Dabbawala. In case of Delivery of Order being LATE or BAD or INCORRECT… Dabbawala adheres to a very high standard of Quality of Services – and is very STRICT in terms of achieving a very high level of Customer Satisfaction. Hence, in case of an Order being LATE or BAD or INCORRECT – wing to a process related issue of Dabbawala – we generally DO NOT charge the customer for the order… but, this is totally up to the discretion of Dabbawala
Contact Details :
If you have any Query, Feedback or Concern about this Privacy Policy, you can write to us or reach out to us using following contact details.
Contact: +91-8181811651
Email: dabbawala.smart@gmail.com
Please refer Helpline for more details
